REFUND POLICY

If a refund is requested, the following conditions apply:

Online Purchase

• Customers who made purchase online with a payment card, the refund will be made to the same card within 14 business days from date refund is initiated.

• Customers who made purchase online by bank transfer are requested to email us your bank details to facilitate the refund process. Refunds will be processed within 14 business days from receipt of complete required information.

• If products are returned by post, the refund will be processed within 14 business days from the date DXN receives the returned package. If the return is due to a change of mind, the customer is responsible for the shipping cost. All product return must be accompanied by the original receipt and refund request must not exceed 14 days from the date of purchase.

Purchase from Our Store

• For purchases made at any of our stores, refunds will be made at the store checkout upon inspection condition of the product. All product returns must be accompanied by the original receipt and refund request must not exceed 14 days from the date of purchase.

• For payments made by payment card, the same card must be presented in order to ensure the refund is processed using the same payment method.

Take note that for DXN Members, the refund policy is subject to relevant clauses in the DXN Distributorship Rules and Regulations.

Return and Refund Procedure for Specific Cases

Returns and refunds will be processed based on the following cases:

• Incorrect shipment

• Defective or damaged product

• Order cancellation or change of mind

Please contact DXN Italy Srl immediately

📞 06 42989360 📧 dxnitaly@dxnitaly.com

Customers are required to complete the product return form provided by DXN staff to facilitate verification and ensure timely processing of any refund or replacement.

For returns of products purchased on www.dxn2u.eu or https://eworld.dxn2u.com/, please send the product to DXN branch in your country or via the email address displayed in the contact area.

Product Return for Online Purchases

1. Incorrect shipment

• Customer may receive incorrect or incomplete products due to errors during order processing or packaging. This can also happen due to communication errors during telephone orders.

• If an incorrect shipment is verified, DXN will immediately dispatch the correct product and cover all shipping costs.

• Conditions for Returning an Incorrectly Shipped Product:

– The product must be intact.

– The packaging must be intact.

– The issue must be reported upon receipt of the product or within the next business day.

• DXN reserves the right to refuse any product return if any of the conditions are not met.

2. Defective or damaged product

Customer who receives product with:

– Tampered or opened packaging

– Damaged packaging

– Expiration date that does not allow for timely use

DXN will replace the product we will cover the shipping costs for the return.

In order for DXN to replace the product, Customer is required to to immediately inform DXN upon receipt of the product or at the latest the next business day.

If a product does not fall into any of the above categories but appears to be altered or defective, it must be returned for inspection. If the issue is confirmed, DXN will send a replacement product at no cost. Otherwise, DXN reserves the right to deny any responsibility.

3. Cancellation of Order or Change of Mind

Customer who wish to return one or more products due to cancellation of order or change of mind, the shipping costs for the return are the responsibility of the customer. Refunds will be processed using the same payment method once the products have been received and inspected by DXN.

Conditions for Accepting Product Returns:

– The return must be made within 14 days the customer of receipt of the product.

– The packaging must be intact.

– The product must be stored properly and undamaged.

– If the returned product was accompanied by a gift, the gift must also be returned.

Product Return from DXN Online Store

For product purchased at DXN official online store, it can be returned to the following address after contacting DXN Italy srl

📞 06 42989360 📧 dxnitaly@dxnitaly.com

www.dxn2u.eu

Product return must be accompanied with the original receipt and must be made within 14 days from date of purchase.

The same return conditions applicable to online purchase also apply to product purchase in DXN stores. Customers are advised to inspect the products before opening the package. Refunds at in stores purchase will be processed using the same payment method as the original transaction.